Claimants
Following a change in the rules, claimants (the injured party) can now manage their own claims for personal injury, without the need for a solicitor. This may seem quite daunting but our experienced team are here to help guide you through the process, in an empathetic and supportive manner.
Platinum Medical Solutions are accredited by MedCo to represent claimants who do not have a solicitor (unrepresented claimants) and guide them through the process.
We have medical experts across the country, which allows us to provide you with a choice of appointment times and venues so that you attend at appointment that is convenient for you.
We aim to put you at the centre of the process and ensure that your claim is settled quickly and efficiently. Remember, your claim is our priority!
How to make a claim?
Please click here for a guide of how to make a claim and use the Official Injury Claim (OIC) portal.
Once you have logged your claim, you will be presented with a choice of Medical Reporting Organisations (MROs) and Medical Experts, who can help you obtain a medical report, which is required to settle your claim.
Platinum Medical Solutions is a Medical Reporting Organisation which means we work with lots of different medical experts, across the country. This enables us to give you a choice of appointment times and venues.
Once you have selected Platinum Medical Solutions, please get in touch with us directly so that we can get you booked in for your medical appointment.
(NB. We cannot get you booked in for a medical until you have selected us on the OIC portal)
FAQs
How can I select Platinum Medical Solution as my MRO to help process my claim?
Once you have logged your claim with the Official Injury Claim portal, you will be presented with a choice of medical experts or agencies whom you can instruct to undertake your medical. Once you have selected Platinum Medical Solutions, you can contact us to book your appointment.
Why do I have to attend a medical appointment?
The purpose of the medical appointment is to obtain a medical report, which will detail the injuries you suffered. This will form the medical evidence which is required to settle the personal injury element of your claim.
Do I have to pay for the appointment?
No – the cost of your appointment is covered by the insurance company.
How long do the appointments take?
Appointments usually last approximately 15 minutes but can take slightly longer if you have multiple or complex injuries as a result of your accident.
What do I need to take with me to the appointment?
You are required to take at least one form of Photo ID to your appointment. This will be checked by the medical expert at the beginning of your appointment, in order to verify your identity.
How quickly will I get the report?
Once we have received the report from the medical expert, we will upload it onto the OIC portal where you can view it.
What if I do not agree with the contents of the report?
If there are any factual errors within the report, you can send the report back to us via the OIC portal. We will then forward it onto the medical expert to make any necessary factual amendments.
Complaints Procedure
Our aim is to exceed your expectations at every stage of your claim. However, we understand that sometimes things do not always go to plan. If your expectations have not been met, please get in touch with us at the earliest opportunity so that we may rectify the situation. This also allows to learn and improve our service.
If you still feel that your enquiry has not been resolved, please refer to our complaints policy, which outlines how to raise a formal complaint and our responsibilities with regards to investigating and resolving a complaint.